JERRY V. Teplitz, JD, Ph.D., CSP   
Specializing in helping others achieve Optimum Brain Performance
            with Professional and Personal Energy Programs

est. 1974
Brain Performance, Brain-Gym Speaker and  Expert - Contact Jerry V. Teplitz
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available for all courses

  • To sample these eight Customer Service Courses, click here to gain free access.

  • Each individual course: $37.00

Companies: Track Staff Training

If you're a company, and you want to track staff members who take the courses, simply obtain a sub-account.  One-time set-up fee covers every learning category!

You will control who takes the courses, and know when they have completed each course. 

Click here to set up a sub-account now.


Other Learning Programs:








Customer Service Training & Development

Click here to enroll      Obtain Company Sub-account

Customer Service organizations that create positive customer relationships will win in this new century. The Internet has impacted every aspect of business - both domestically and globally. Today, customers have fingertip access to a vast array of resources that give them tremendous knowledge - and power, including new and efficient ways to train Customer Service representatives. The potential for your Customer Service people to make a real difference in every business is rising. The individual representative holds extraordinary influence over the customer's relationship with a company.

Maximizing the positive response potential for each Customer Service professional makes the difference between customer dissatisfaction, and customer delight. Maximizing the positive influence each Representative can have is what CRKInteractive is all about.

Understanding your customer, learning how to put the customer first, and leveraging the potential that lies in every person on your team that touches a customer is the winning formula for the new century.

Customer Service Training and Development focuses on:

  • How to Deal with Difficult People

  • How to Interact with People to Help Them Feel More Comfortable and Satisfied in Customer Service Situations

  • How to Ask the Best Questions to Help the Customer

  • How to Deal Effectively with Complaints, Resistance and Objections

Customer Service Course and Planner Selections:

Preview Each Course by clicking Titles below.

This online training and development has these courses and planners to choose from:

  1. Understanding Behavioral Styles for Customer Service

  2. Reinforcing Your Understanding Of Behavioral Styles for Customer Service

  3. Handling Customer Complaints

  4. Establishing Credibility and Trust for Customer Service

  5. Questions Are The Answer For Customer Service

  6. Customer Focused Interviews

  7. Win-Win Negotiations

  8. Gaining Commitments to Action/Closing

Click here to enroll  Obtain Company Sub-account Read Testimonials


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