Customer Service Online Courses

ON-LINE UNIVERSITY
Free Sample INTRODUCTION for all courses

Customer Service Training & Development

Each individual course: $37.00

Customer Service Course and Planner Selections Previews:
Each Free Introductory Preview begins with the basic instructions for navigating courses, and then continues with preview of the course title.

1. Understanding Behavioral Styles for Customer Service	5. Questions Are The Answer For Customer Service
2. Reinforcing Your Understanding Of Behavioral Styles for Customer Service	6. Customer Focused Interviews
3. Handling Customer Complaints	7. Win-Win Negotiations
4. Establishing Credibility and Trust for Customer Service	8.Gaining Commitments to Action/Closing

3. Handling Customer Complaints

Companies: Track Staff training

If you're a company, and you want to track staff members who take the courses, simply obtain a sub-account with a one-time set-up fee that covers every learning category!

You will control who takes the courses, and know when they have completed each course.

Click here to set up a sub-account now.

*Other On-Line Learning Programs*
Leadership	Sales	Teams	Personal


*JERRY V. Teplitz, JD, Ph.D., CSP* Specializing in helping others achieve Optimum Brain Performance with Professional and Personal Energy Programs	est. 1974 Contact Us